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WindowsHow you receive your order and what is guaranteed
Everything you need to know about delivery time, warranty, replacement and refunds — before you order.
Delivery time
Orders are delivered via WhatsApp or via the email provided during checkout. Delivery usually takes between 1 to 8 hours at most. In case of an exceptional delay, the order will be delivered within 12 hours at most.
If you did not receive your order
If you did not receive the product within this period, please remind us, as we receive many messages daily. You can contact us directly through our official WhatsApp account and the issue will be solved immediately.
Warranty & replacement
All our products are 100% guaranteed. If you face any problem, contact us for support, and if we cannot solve it within 72 hours we replace the product.
Refunds
Due to the nature of digital products, we generally cannot offer refunds. Some products are purchased specifically for you from external distributors, and many of them do not allow refunds after purchase — but we guarantee our support and will solve any issue that may arise from using the product to ensure your full satisfaction.
Please read the product description and details carefully before completing your purchase, as we are not responsible for buying the wrong product due to not reviewing its details carefully.
Have a late order or a problem?
Send us your order number on WhatsApp and we will follow up with you right away.
